Guest Services Host at Wilde by Staycity Checkpoint Charlie

Edinburgh, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multitasking, Interpersonal Communication, Hospitality Management, Problem Solving, Team Collaboration, Time Management, Adaptability, Guest Relations, Conflict Resolution

Industry

Hospitality

Description

Welcome to Wilde, a thriving, exciting, and rapidly expanding aparthotel operator making waves across the heart of Europe. With multiple new openings every year, we're on an incredible growth journey, with exceptional properties in iconic cities including London, Berlin, Edinburgh, Lisbon, and Vienna. At Wilde, we're more than an aparthotel brand. We're a diverse, inclusive team that encourages you to bring your authentic self to work and make a real impact. Our Irish heritage blends with local culture to create experiences that are unique to every city and every Wilde. We're looking for our next Guest Services Host to join our team and work across our reception, lobby, public areas, and restaurant & bar spaces. This is not a traditional reception role. It's a dynamic, guest-facing position where no two days are the same. If you love variety, enjoy meeting people, thrive in a fast-paced environment, and can confidently juggle multiple priorities while delivering exceptional service, we'd love to hear from you. Benefits Flexible working patterns Bonus scheme rewarding high performers, based on our core values and individual property goals Discounted overnight stays for you, your family, and friends Refer & Earn scheme – earn up to £/€550 Education Support to help you develop new skills and progress your career 2 paid volunteer days per year Employee Assistance Programme (EAP) supporting you and your family when you need it most Opportunities for career growth across our expanding European portfolio What You'll Be Doing Thrive in a Fast-Paced Environment At Wilde, every shift is different. You could be checking guests in, recommending local experiences, assisting in the lobby, supporting the bar, resolving guest queries, or helping create memorable moments throughout the property. We're looking for someone who enjoys staying busy and embraces the energy that comes with a constantly evolving environment. Deliver Outstanding Guest Experiences Be the warm welcome that sets the tone for every stay. You'll build genuine connections with guests, anticipate their needs, and create memorable experiences that keep them coming back. Be the Face of Wilde Take pride in representing our brand with confidence, enthusiasm, and personality. You'll play a key role in creating the unique atmosphere that makes Wilde stand out. Master the Art of Multitasking This role requires flexibility and organisation. You'll balance multiple guest requests, operational tasks, and team priorities while maintaining exceptional service standards and attention to detail. Work as One Team You'll collaborate closely with colleagues across all departments, supporting wherever needed to ensure guests receive a seamless experience. Drive Continuous Improvement We love people who bring ideas. Whether it's improving a process, enhancing the guest journey, or supporting a colleague, you'll help us continue raising the bar. Engage with Our Community We're proud of our local connections and actively support community initiatives and charitable events. You'll have opportunities to get involved and make a positive impact beyond the hotel. What We're Looking For Previous experience in hospitality, customer service, retail, food & beverage, or reception is beneficial but not essential – full training will be provided. A genuine passion for people and delivering excellent customer service. Someone who thrives in a busy, fast-moving environment. Ability to multitask effectively and stay calm under pressure. A positive attitude, strong work ethic, and willingness to learn. Excellent communication and interpersonal skills. Flexibility and adaptability when priorities change throughout the day. A proactive team player who enjoys working collaboratively. Confidence in taking ownership and finding solutions for guests. Why Join Wilde? At Wilde, you'll be part of a growing international brand where your contribution truly matters. You'll gain experience across multiple areas of the business, work alongside passionate colleagues, and have opportunities to grow your career as we continue to expand across Europe. If you're looking for a role where every day brings something different, where you'll meet people from around the world, and where you'll be challenged, supported, and rewarded, we'd love to welcome you to the Wilde team. Start your Wilde journey today and click Apply Now.

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Responsibilities

The Guest Services Host manages guest check-ins, provides local recommendations, and supports various property areas including the lobby, bar, and restaurant. They are responsible for delivering exceptional guest experiences and maintaining brand standards through proactive service.