GUEST SERVICES LEAD-THE GUILD HOUSE at Cameron Mitchell Restaurants

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

22.0

Posted On

25 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Customer service, Communication, Teamwork, Leadership, Problem solving, Safety compliance, Sanitation standards

Industry

Restaurants

Description

CAMERON MITCHELL RESTAURANTS is seeking a HOST to join our team! Who are We? We are Great People Delivering Genuine Hospitality. What is Your Role? To make “Raving Fans” of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business. Summary: It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities. At Cameron Mitchell Restaurants, we put our associates first and strive to continually offer great benefits and perks listed below: * Opportunities for career growth, 80% of all positions promoted from within * Dining discounts at any of our 60+ restaurants * Health benefits for eligible associates * Inclusive, fun, and creative environment * Flexible scheduling, paid time off, and closed 7 major holidays! * Starting pay $14.00-$22.00/hour based on experience WHAT WE ARE LOOKING FOR: * A genuine approach to hospitality * Individuals who exemplify leadership, kindness, and positivity * “Yes is the Answer!” Mentality * Those who value teamwork, family, and community ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: * Reports to work on time as indicated on the work schedule. Uniform meets restaurant requirements and is maintained and cleaned. Practices positive personal hygiene and cleanliness habits during all work shifts. * Exemplifies hospitality standards. Answers guests' questions about the restaurant. Handles requests and complaints with guest satisfaction as the priority. * Cooperates with management and co-workers to assists others with duties, if needed. Communicates suggestions for improvement in a positive fashion. * Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. Reports potentially unsafe conditions and uses materials and equipment properly. * Knows emergency procedures in the restaurants * Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook. Cameron Mitchell Restaurants is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates.

Responsibilities

The Guest Services Lead is responsible for creating a positive first impression and managing the seating of guests to ensure high-quality service. They must handle guest inquiries and complaints while maintaining a welcoming environment in the dining room.