STARTING YOUR JOURNEY:

As Guest Services Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the face of the hotel arrival and departure. Your responsibilities will include:

• Be present in lobby and reception during peak times and support the front office team with all inquiries.
• Run 5 Duty Manager shifts per week.
• Support reception team to deliver exceptional arrival and departure experience, complete regular quality checks.
• Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues.
• Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
• Ensure all pre- and post-stay communication is sent to applicable guests.
• Maintain correct records & communications so they can be tracked effectively.
• Liase with Housekeeping management on daily basis to ensure outstanding guest experience.
• Plan and communicate VIP arrivals to hotel team.
• Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.

As a Guest Services Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Crowne Plaza who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Guest Services Manager. With this in mind, we are looking for a Guest Service Managers who:

• Can deliver excellent standards
• Uses initiative
• Is self-aware and able to evaluate their own work
• Has a customer service attitude
• Has the ability to multi-task and provides excellent attention to detail
• Holds a genuine desire to provide a Warmer Welcome to our guests
• Already have hotel front office experience or have worked at a supervisory or management level.

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Job Type: Full-time
Pay: £26,624.00 per year
Work Location: In perso

• Be present in lobby and reception during peak times and support the front office team with all inquiries.
• Run 5 Duty Manager shifts per week.
• Support reception team to deliver exceptional arrival and departure experience, complete regular quality checks.
• Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues.
• Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
• Ensure all pre- and post-stay communication is sent to applicable guests.
• Maintain correct records & communications so they can be tracked effectively.
• Liase with Housekeeping management on daily basis to ensure outstanding guest experience.
• Plan and communicate VIP arrivals to hotel team.
• Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action