OVERVIEW

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service and ensuring a positive experience for all guests. The ideal candidate will possess strong hospitality skills, be adept at managing front desk operations, and have a passion for guest relations. As the first point of contact for guests, you will play a crucial role in representing our establishment and creating lasting impressions.

SKILLS

• Strong background in customer service with a focus on hospitality management.
• Experience in hotel management or resort settings is preferred.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Proficient in phone etiquette and managing multi-line phone systems effectively.
• Knowledge of guest services principles and practices to ensure guest satisfaction.
• Excellent interpersonal skills to foster positive relationships with guests and team members.
• Ability to work flexible hours, including nights, weekends, and holidays as needed. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
  Job Types: Full-time, Permanent
  Pay: From $40,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking

Work Location: In perso

• Welcome guests upon arrival and provide a warm, friendly atmosphere.
• Manage front desk operations, including check-in and check-out processes.
• Handle guest inquiries and resolve any issues or complaints promptly.
• Maintain accurate records of guest information and reservations.
• Operate multi-line phone systems to assist callers with inquiries or bookings.
• Conduct night audits as required, ensuring all financial transactions are accurately processed.
• Collaborate with other departments to fulfill guest requests and enhance their experience.
• Provide information about hotel amenities, local attractions, and services available to guests.
• Uphold high standards of cleanliness and organization at the front desk area.