ABOUT THE COMPANY

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Guest Services Manager at Grand Jersey Hotel & Spa, part of Hand Picked Hotels.
Nestled on the edge of beautiful St Aubin’s Bay in St Helier, Grand Jersey Hotel & Spa is a sophisticated 5 Star resort sitting at the island’s bustling heart. Boasting 123 bedrooms, many with ocean views, this Jersey hotel has gained an enviable reputation as the ultimate wedding venue thanks to its close proximity to the bay’s beautiful sweeping beach. For a unique culinary experience, Grand Jersey’s jewel in its crown is Tassili, an exceptional fine dining restaurant. Tassili boasts 4 AA Rosettes in honour of chef Nicolas Valmagna’s creative flair for combining local ingredients with classic French flavours.

• The role of a Guest Services Manager is to be responsible for consistently delivering exceptional service, putting the guest at the heart of all activities.
• You will be responsible for ensuring the smooth running of the guest journey through the interpretation of the Hand Picked Vision, creating magical moments that guests will remember and recommend.
• Positively promote sales awareness within your department and maximise sales opportunities so the team can recognise and skilfully act on, opportunities to enhance the guest experience through offering or suggesting appropriate hotel products and facilities.
• You will support in leading the team in the effective delivery of department goals, planning and organising work activities, seeking to continuously improve ways of working and engaging the team to do the same.
• In collaboration with the Front office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the days activities.
• Building effective relationships to create a positive environment will be a key requirement to ensure the success of the department and team. Making clear, confident decisions, will be second nature to you, consulting with others where needed ensuring you all reach the same goals.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Passionate Hand Picked Team.