Guest Services Manager at HCI SPORTS AND FITNESS LLC

Bee Cave, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

50000.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Staff Scheduling, Hiring, Training, Performance Evaluation, Issue Resolution, Standard Operating Procedures (SOPs), Facility Safety, Emergency Preparedness, Time Management, Organization, Computer Skills, Communication, Problem-Solving, Proactive Leadership

Industry

Health;Wellness & Fitness

Description

Description Come join the team at HCI Sports & Fitness! As a premier sports and fitness center located in Bee Cave, we are seeking an experienced, dynamic, and service-focused leader to fill our Guest Services Manager role! This leadership position is responsible for leading their team with a focus on customer service, safety, cleanliness, and program-ready support across the facility, and is a key contributor on the HCI leadership team. About Us: At HCI Sports & Fitness, we’re more than a fitness and sports brand—we’re a movement. We empower our family-oriented community at all fitness levels to push limits, fuel performance, and live boldly through smart training and state-of-the-art spaces. From gym culture to group fitness to youth and adult sports, we pride ourselves on offering a clean, safe, and welcoming environment for everyone! Requirements What you'll do: Oversee and manage the day-to-day staff operations of the Guest Services department, including hiring, promoting, training, disciplining, terminating, evaluating performance, and providing feedback that promotes professional development and cultivates a strong service culture Prepare and monitor weekly staff schedules including time-off requests, shift changes, and coverage scenarios Develop and maintain relationships with members and guests to ensure their needs are being met and any escalated issues are resolved and communicated effectively Establish and refine SOPs to ensure department efficiency, enhance the member and guest experience, support daily cleaning operations, and maintain quality service standards Lead the Guest Services team in delivering exceptional customer service by modeling professionalism, attentiveness, and proactive problem-solving Maintain facility safety by supporting department training and procedures related to controlled access, facility monitoring, company policy adherence, and emergency preparedness Coordinate with department leaders to ensure facility and program readiness each day Create a positive and productive work environment that supports staff success while maintaining compliance with facility and department policies Support HCI brand and operating standards throughout all functions and responsibilities And more… What makes you a great fit: Availability for full-time, on-site employment including flexibility to work evenings and holidays, with a required schedule that includes at least one weekend day (Saturday or Sunday) each week Minimum of 1-3 years of experience in a management position leading and scheduling a team of 10+ employees 3+ years of customer service experience; experience in a sports or fitness facility a plus Bachelor’s degree preferred Strong time management and organization skills Effective computer skills; experience with facility management, CRM, or scheduling software preferred High expectations for the quality of your own work and the ability to operate as an independent leader who takes initiative to solve problems Excellent communication skills with the ability to listen carefully and respond professionally in tense or difficult situations Strong written communication skills with the ability to compose clear, professional, and concise messages Ability to quickly acquire and apply new knowledge and maintain a friendly, enthusiastic, and positive attitude What you'll get as a member of our team: Starting salary $50K+ depending on experience A flexible work schedule that accommodates programming and other facility events Competitive benefits including health, vision, dental, life, and disability insurance PTO and 10 paid holidays Complimentary family membership to HCI (currently $3,588 per year!) A fun, collaborative work environment on a great team

Responsibilities

This leadership role is responsible for overseeing the Guest Services department's daily operations, including staff management, scheduling, and ensuring high standards for customer service, safety, and cleanliness across the facility. The manager will also develop relationships with members, refine standard operating procedures, and coordinate with other leaders for overall facility readiness.