Guest Services Manager at Madeline Hotel and Residences Auberge Resorts Collection

Kawaihae, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

80000.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Leadership, Communication, Team Management, Customer Satisfaction, Microsoft Windows, Property Management Systems, Training, Mentoring, Operational Efficiency, Cultural Immersion, Financial Performance, Problem Solving, Attention to Detail, Service Excellence, Hospitality

Industry

Hospitality

Description

Company Description Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivaled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle – all complemented by Auberge’s intuitive and gracious service. Job Description The base annual salary range for this position is $70k - $80k. This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up. Align with the Director of Rooms and other guest services leaders to maximize hotel operations. Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same. Foster an environment that ensures consistency and a high level of guest satisfaction. Strive to improve guest and team member satisfaction and maximize the financial performance of the department. Qualifications Fluency in English (speaking, reading, writing, and comprehension) Proficiency in Microsoft Windows applications and property management systems (Opera & ALICE Suite preferred) Valid US Driver's License with a clean record for the past two years Minimum 2 years of leadership experience in Guest Service, Front of House, or related discipline High school diploma or equivalent required; Bachelor's Degree preferred Must be legally authorized to work in the United States Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Responsibilities

The Guest Services Manager will oversee and lead the front office team to ensure an exceptional guest experience from pre-arrival to check-out. This role involves aligning with other guest services leaders to maximize hotel operations and improve guest satisfaction.