WHAT WILL YOU BE DOING?

As a Guest Services Manager, you will ensure outstanding experiences for both guests and homeowners by overseeing the daily operations of the guest services, bell services, and PBX teams. Your role includes supervising team members, upholding service standards, and driving high satisfaction levels. Through leadership, communication, and operational excellence, you will uphold the resort’s service quality, safety, and financial performance.
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GUEST SERVICES MANAGER RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Direct daily team operations, including staffing, scheduling, onboarding, and coaching
• Facilitate regular staff briefings and align departmental goals with overall property initiatives
• Foster a supportive, accountable work culture that motivates team members to exceed expectations
• Build team engagement by offering feedback, recognition, and growth opportunities
• Respond to guest concerns efficiently while tracking feedback and service trends
• Manage room preparation and assignments, including VIP and special request coordination
• Review daily activity logs and assist in frontline operations when needed
• Organize monthly engagement events for Winter Rental Guests
• Oversee departmental spending, manage labor costs, and maintain supply inventory
• Audit cashier reports and manage daily deposit processes
• Ensure all guest service areas are clean, safe, and operating at a high standard
• Identify safety risks and communicate concerns to leadership; stay current on regulatory guidelines
• Maintain proficiency in the systems and tools that support guest services functions
• Other duties as assigned
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