GUEST SERVICE MANAGER – STAYCITY LONDON DALSTON

Location: London Dalston
Position: Full-time, Permanent
Salary: Competitive + Benefits
Start Date: ASAP
Are you passionate about delivering outstanding guest experiences? Do you thrive in a dynamic hospitality environment where no two days are the same? If so, this is an exciting opportunity to join Staycity London Dalston as our Guest Service Manager – just in time for the launch of our brand-new bar, restaurant, and rooftop terrace!

ABOUT US:

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.
Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Canteen
• Casual dress
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• On-site gym
• Paid volunteer time
• Referral programme

Work Location: In perso

ABOUT THE ROLE

As a Guest Service Manager, you’ll be the heartbeat of our front-of-house operations, leading a passionate team to deliver seamless, warm, and memorable guest experiences from check-in to check-out.
You’ll be a hands-on leader, confident in managing day-to-day hotel operations, resolving guest concerns with professionalism, and ensuring service excellence is consistently delivered across all guest touchpoints.

KEY RESPONSIBILITIES

• Lead and inspire the front office and guest services team
• Oversee check-in/check-out procedures and guest inquiries
• Support the opening and operation of our new bar, restaurant, and rooftop terrace
• Manage daily operations to ensure exceptional guest satisfaction
• Train and coach team members to deliver top-quality service
• Resolve guest issues promptly and professionally
• Collaborate with housekeeping, maintenance, and F&B to ensure smooth operations
• Uphold Staycity brand standards at all times