Guest Services Manager (SuRo-2479-482nom-1) at Affinity Migration Group Pty Ltd

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

82000.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Qualification, Event Management, Animal Handling, Communication, Multi-tasking, Compliance Understanding

Industry

Legal Services

Description

Job Brief: The Woods Farm (an associated entity of The Lodge Jamberoo) Location: TOMERONG, NSW 2540 Full time Salary Range: 77,000 - 82,000 + Super The Woods Farm is a luxury country retreat located on 40 acres just minutes from the waters edge of Jervis Bay. When you wed at The Woods you can have all your family and friends stay with you, on site at your venue! Our venue can accommodate up to 120 guests between our 8 beautiful and individually styled three-bedroom country cabins and 18 glamping tents. We also have a bush chapel, wedding shed, outdoor pool and pool house, a BBQ courtyard, a french-style herb and flower garden, a bike shed, kids playground, and so much more! And not to forget our friendly farm animals; horses, goats, alpacas, chickens, cows, peacocks, ponies and so much more! Responsibilities: 1. Couple consultation and planning • Conduct pre-event consultations and timeline run-throughs with upcoming couples • Confirm floor plans, wet-weather plans, vendor access, rehearsal times and special requests • Create internal wedding run sheets; circulate to chefs and the Henry Clive bar team • Keep the couple’s file current (contacts, dietary notes, bar preferences, ceremony cues) 2. Arrivals and on-site welcome • Host arrival meetings on check-in day; orient couples and key family members to the property • Confirm balances, bonds and any last-minute changes; capture and receipt payments • Set expectations for quiet hours, last song, bump-out and next-day timings 3. Wedding operations oversight (check-in to check-out) • Act as day-to-day operational lead for the event outside of F&B service windows • Coordinate ceremony and reception readiness (signage, furniture, lighting, amenities) • Monitor timelines, vendor arrivals, transport and guest movement between locations • Complete end-of-night checks and next-day recovery handover 4. Housekeeping leadership and accommodation quality • Allocate daily cleans and linen tasks; roster housekeeping and supervise standards • Pre-check all relevant accommodation (cabins, glamping, Lake House) for defects and readiness • Log faults and coordinate with Maintenance for timely rectification • Maintain amenity and linen pars in line with occupancy and event schedules 5. Payments, billing and administration • Prepare and collect payments for general accommodation and wedding charges • Reconcile PMS/POS against bookings; manage bonds and remittance confirmations • Maintain accurate records for audit and post-event queries 6. Communications (phones and email) • Handle incoming calls and triage enquiries related to accommodation and weddings • Reply to GA and wedding inboxes within service levels; keep CRM/booking notes updated • Proactively communicate changes to chefs’ run sheets and the F&B Manager 7. Handover to F&B • Provide timely, written handovers to the F&B Manager for welcome nights and wedding dinner service • Include menu selections, cocktail choices, dietary lists, timelines and any late changes • Confirm last song, bar close and bump-out details 8. Rostering and staffing continuity • Build and publish rosters for housekeeping and front-of-house (outside F&B’s remit) • Source cover for sickness or no-shows across F&B or housekeeping as needed 9. Guest issue resolution • Act as first point of contact for complaints; resolve promptly and courteously • Log incidents and corrective actions; escalate to the General Manager where appropriate • Close the loop with guests and vendors and file post-event summaries 10. Compliance and safety • Ensure guest-facing operations adhere to venue policies, RSA settings (via F&B), noise curfews and localrequirements • Maintain incident and refusal logs (where applicable through F&B) and ensure evacuation and emergency contacts arecurrent • Champion safe work practices for housekeeping and FOH Skills Required: 1. Qualification in Hospitality 2. At least 2 years experience in a similar hospitality enironment, e.g. camping grounds, caravan parks, lodges 3. Comfortable dealing with animals 4. Experience with running/managing events 5. Great communicator across teams and with managers 6. Able to multi-task and handle pressures that come with peak seasons 7. Understand the compliance requirements with accomodation, food and beverage

Responsibilities

The Guest Services Manager will oversee wedding operations, ensuring smooth coordination from check-in to check-out. They will also lead housekeeping efforts and manage guest communications and issue resolutions.