Guest Services Manager - Tempo by Hilton New York Times Square
The iconic is seeking Guest Services Manager to join their leadership team! This stylish 661-room hotel is steps from restaurants, shops and Broadway theaters and additionally within a mile of Central Park, Radio City Music Hall, Rockefeller Center, and Grand Central Station!
In this role, you will lead a union team of 13 bell staff plus one bell captain and report to the assistant director of front office operations.
The ideal candidate for this position will possess two years’ experience as a Guest Relations, Guest Services or Front Office Manager in a hotel of comparable size that sees comparable volume.
Shift Pattern: candidates should be available to work both AM and PM shifts as needed, any day of the week/weekends/holidays as needed
Pay Rate: $70,000 - $75,000 annually (final offer based on experience)

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Manage all Guest Service operations to include, but not limited to, guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Oversee daily operations in all Guest Services departments
• Manage administrative projects and ensure adherence to established quality standards
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Recruit, interview and train team members #LI-GL