Description:
Department: Guest Services
Reports To: Director of Guest Services
Locations: Air & Space Museum - 7711 E Academy Blvd, Denver CO, 80230 (primary)
Exploration of Flight - 13005 Wings Way, Englewood CO, 80112
Status & Classification: Regular | Full-Time | Exempt

POSITION SUMMARY

The Manager of Guest Services plays a key role in delivering an exceptional guest experience through the management of sales, ticketing operations, and cash handling. This hands-on, guest-facing position actively leads, trains, and mentors the Guest Services Associates, ensuring consistent, high-quality, visible leadership at both Wings locations. Working in close collaboration with the Director of Guest Services and cross-departmental teams, this role upholds operational excellence and service standards across both museum locations.

REQUIREMENTS & QUALIFICATIONS

• Minimum of 5 years of guest service experience in a guest-focused environment required
• At least 2 years of supervisory and/or management experience
• 4-year degree from college or university is preferred
• Knowledge of ticketing systems preferred
• Proficient with POS systems; prior working knowledge of Altru (Blackbaud) is preferred
• Demonstrates professional discretion, confidentiality, and respect for guest privacy
• Effective communication and interpersonal skills, especially as a mentor/supervisor
• Knowledge of guest service and sales best practices including service recovery, cash handling procedures, reconciling shifts/tills, deposit processing, and money safe process
• Ability to demonstrate leadership qualities, motivate staff & lead by example
• Proficiency in Microsoft Office Suite is preferred

Please note: This list is not all inclusive but intended to be a general outline of the essential duties for this
position