Guest Services Officer at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Communication Skills, Conflict Resolution, Teamwork, Professionalism, Guest Relations, Problem Solving, Attention to Detail, Knowledge of Hotel Facilities, Room Security, Emergency Procedures, Information Provision, Reservation Management, Up-selling, Cultural Awareness

Industry

Hospitality

Description

Company Description We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances. We represent the renowned French living and Sofitel hospitality in Singapore. Job Description Meets and greets all guests on arrival. Welcome guests upon arrival and check-in according to established standard operating procedures. Provide information pertaining to the guest’s stay. Provide courteous and efficient service and if possible, try to comply with each and every guest request. Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible. Know guest room security, emergency and fire procedures. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors. To be fully familiar with Front Office Policies & Procedures. Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries. Qualifications Ability to deal with the public in a professional and courteous manner. Ability to handle conflict situations in a professional manner. Strong interpersonal skills and the ability to work well in teams. Able to create positive and effective working relationships with both guests and team members. Excellent communication skills with the passion to serve. Good command of English language. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Guest Services Officer meets and greets guests upon arrival, providing information and assistance throughout their stay. They ensure courteous and efficient service while maintaining effective communication with hotel staff.