Guest Services Officer at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administration, Financial Procedures, Telephone Etiquette, Room Management, Checklists, Loyalty Programs, Team Morale, Cashier Closing, Confidentiality, Promoting Activities, Rate Management, Fidelio System, Overbooking Assistance, Logbook Management, Equipment Usage

Industry

Hospitality

Description

Job Description MAIN DUTIES: Administration To be a Heartist of the Front Office and of the hotel, in and outside the work place. To always keep the working area clean and well maintained. To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly. To properly use the telephone etiquette as per Sofitel standards. To properly follow all CID and local government requirements concerning hotel guests and files. To check the departure lists and to ensure check-out times are respected. To monitor room status and discrepancies. To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups. To daily follow the checklists. To assist in securing external guest accommodation should an overbooking occur To respect schedules, terms and deadlines as agreed with the Management. To daily read the F/O logbook, to update it and to sign it. To be updated with the latest administrative, organizational, operational or other changes and news. To be updated with the competitors’ offerings and rates. To liaise closely with the Sales and Reservations on rate management. To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity. To promote the Accor loyalty programs. To maintain an atmosphere of high morale and a happy working relationship among the team. Financial and Revenue Responsibilities To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected. To do a proper cashier closer and to ensure a complete handover between the shifts. To be aware of forged currency and travellers checks and to respect all the financial and audit procedures. To be aware of all hotel facilities operating timing and to promote the internal activities and events. To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise. Confidentiality Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Guest Services Officer is responsible for managing front office operations, ensuring guest satisfaction, and maintaining administrative tasks. They must handle guest files, follow financial procedures, and promote hotel services.