Guest Services Officer - Communications at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Communication, Customer Service, Problem Solving, Attention to Detail, Multilingual Skills, Switchboard Operation, Time Management, Politeness, Knowledge of Local Services, Opera System, Message Taking, Professionalism, Team Collaboration, Hospitality, Service Delivery

Industry

Hospitality

Description

Company Description Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai. With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence. The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. Job Description Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Maintain an up to date knowledge of the hotel and local services. Maintain an awareness of guest profile through the Opera guest profile system. Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard. Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls. Take messages for guests and management as per the required standard. Qualifications Minimum 1-2 years’ experience in a similar role in a hotel. Fluency in English both written and verbal communication skills. Additional language is advantage. Energy and enthusiasm with an eye for detail.

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Responsibilities

The Guest Services Officer is responsible for receiving guest calls in a professional manner and maintaining effective communication with all departments to ensure smooth service delivery. They handle queries courteously, maintain guest profiles, and ensure timely wake-up calls.