Qualifications

• Previous work experience in a similar fast-paced hotel operations or reservations environment
• Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
• Superior customer service skills along with excellent service resolution skills
• The capability of working both autonomously and as part of a team
• The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
• The flexibility to work on a rotating 24/ roster, including public holiday

ABOUT THE ROLE:

As the Communications Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently handling hotel calls with an excellent and consistent level of service. Working amongst a team of 6, you will support the Front Office Manager in the day to day operations as well as supporting the team to achieve our purpose.

SOME OF THE RESPONSIBILITIES INCLUDE:

• Handle internal and external phone calls, relaying messages with proficiency
• Operating and controlling the telephone switchboard
• Handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
• Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.
• Ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
• Assist in maintaining a high level of security for guests, staff and hotel property
• Ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary

Qualifications

• Previous work experience in a similar fast-paced hotel operations or reservations environment
• Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
• Superior customer service skills along with excellent service resolution skills
• The capability of working both autonomously and as part of a team
• The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
• The flexibility to work on a rotating 24/ roster, including public holidays

Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you’ll discover a career you didn’t know existe