Qualifications

• Previous work experience in a similar fast-paced hotel operations or reservations environment
• Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
• Superior customer service skills along with excellent service resolution skills
• The capability of working both autonomously and as part of a team
• The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
• The flexibility to work on a rotating 24/ roster, including public holiday

ABOUT THE ROLE:

As the Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests. Working in a team of 12, you will be supporting the Front Office Manager to manage the day-to-day operations of the hotel in order to achieve our purpose.

SOME OF THE RESPONSIBILITIES INCLUDE:

• To ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
• To handle all arrival and departure records
• To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out
• To show hotel rooms and suits to prospective clients and guests
• To handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
• To assist in maintaining a high level of security for guests, staff and hotel property

Qualifications

• Previous work experience in a similar fast-paced hotel operations or reservations environment
• Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
• Superior customer service skills along with excellent service resolution skills
• The capability of working both autonomously and as part of a team
• The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
• The flexibility to work on a rotating 24/ roster, including public holidays

Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you’ll discover a career you didn’t know existe