REQUIREMENTS

• Previous Front Office experience in a similar environment will be an advantage
• Working knowledge of Opera is preferred
• Team player but also able to work independently
• Customer oriented with a pleasant disposition
• Able to multi task and thrive in a fast paced environment
• Able to work on rotating shifts, weekends and public holiday

• Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.
• Attend to guests’ check-outs including resolving any late and disputed charges.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Assist guests with directions and information regarding property and local areas of interest.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Attend to all guests’ requests and queries promptly, politely and efficiently.
• Ensure a high level of customer service is consistently maintained to ensure guests’ satisfaction.