Job Responsibilities• Handle guest check-in procedures and ensure compliance with lounge admission guidelines.• Greet, receive, and bid farewell to guests at lounge entrances and reception areas.• Assist guests with internet access, baggage arrangements, shower access, and nap room bookings.• Conduct regular checks of all lounge areas and report maintenance or cleaning requirements.• Promote lounge services and facilities while handling guest requests and complaints professionally.• Manage lost and found items and maintain proper documentation.• Handle confidential guest information with a high level of integrity and discretion.• Answer incoming telephone calls and take appropriate immediate actions when required.• Maintain accurate records of cash flows, receipts, and related documentation.• Support implementation and continuous improvement of quality management systems.• Perform any other duties assigned by the Supervisor in line with operational requirements.

Airport