Guest Services Operator at Bamford Collection

Adlestrop, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

28000.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Exceptional Customer Service, Clear Communicator, Organised & Efficient, Problem Solver, Tech-Savvy

Industry

Hospitality

Description

THE BAMFORD COLLECTION A group of consciously minded lifestyle brands devoted to nourishing and nurturing people and planet. ABOUT THE ROLE Are you passionate about creating exceptional guest experiences? Do you thrive in a fast-paced environment where every interaction is an opportunity to make someone’s day? If you love organisation, communication, and delivering service with heart, this could be the perfect role for you. As a Customer Services Operator, you will play a pivotal role in supporting guests across the entire Bamford Collection. From handling enquiries to managing bookings, you’ll ensure every guest receives a seamless, personalised, and memorable experience. Please note: This role includes some evening and weekend work on a rota basis. Shifts run between 8:00am–6:30pm Monday to Friday, and 9:00am–5:30pm on weekends. Salary: £28,000 per annum Hours: 40 hours per week Location: Kingham, Oxfordshire RESPONSIBILITIES Champion the Bamford Collection by sharing your knowledge and passion with every guest Convert enquiries into bookings through exceptional product knowledge and confident upselling Stay informed about availability, events, promotions, and special offers Deliver warm, efficient, and engaging service throughout every stage of the guest journey Provide solutions with a calm, proactive, and professional approach Ensure returning guests and VIPs receive personalised recognition and care Handle concerns or complaints effectively, following our procedures to ensure satisfaction Communicate clearly, courteously, and within our agreed SLAs Adhere to all H&S and GDPR requirements, completing mandatory training on time Maintain meticulous accuracy and attention to detail across all tasks Confidently use all systems and platforms across the Bamford Collection Collaborate closely with colleagues across departments to ensure flawless operations Contribute to a positive, motivated team culture with energy and a can-do attitude Support our mission by driving meaningful social and environmental improvements as part of our B Corp journey Inspire guests, suppliers, and partners to live and work more consciously, helping create lasting positive impact SKILLS YOU WILL BRING Exceptional Customer Service: You take pride in going above and beyond Clear Communicator: Professional, confident, and engaging across all channels Organised & Efficient: Comfortable managing multiple enquiries with precision Problem Solver: Calm, composed, and quick-thinking Tech-Savvy: Confident using a variety of systems and communication tools PERKS & BENEFITS Exclusive Discounts on products, treatments, and dining from day one Volunteering Day: One paid day annually to support a charity of your choice Private Medical: Subsidised Bupa medical insurance Pension Scheme: Contribute up to 9% with up to 4.5% matched by us Life Assurance: Cover equivalent to one year's salary 24/7 Mental Health Support via our Employee Assistance Programm

Responsibilities

As a Guest Services Operator, you will support guests by handling enquiries and managing bookings to ensure a seamless experience. You will deliver warm and efficient service while addressing concerns and maintaining high standards of communication.