Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Guest Services - Overnight Audit - Holiday Inn Express, MIddletown, RI at Lafrance Hospitality
Middletown, Rhode Island, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

19.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Attention To Detail, Reservation Management, Guest Relations, Check-in/Check-out Processes

Industry

Hospitality

Description
Join our fantastic team at the Holiday Inn Express, Middletown, RI as a Overnight Audit Agent. We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our guests. This position is essential in ensuring a positive first impression for our guests. You will be responsible for checking guests in and out, managing reservations, and addressing any guest inquiries or concerns with a warm and professional demeanor. Pay: $19 Per Hour Shift: Part- Time- 2 nights a week - Friday and Saturday Schedule: Overnights 11PM- 7AM Responsibilities: Welcome guests and assist with check-in and check-out processes. Ensure all guest information is accurately recorded in the system. Answer phone calls and respond to inquiries in a courteous manner. Handle guest complaints professionally and efficiently. Maintain knowledge of hotel amenities, services, and local attractions. Assist with the management of reservations and room assignments. Collaborate with other departments to meet guest needs. Join the Holiday Inn Express team and enjoy a rewarding work environment that values teamwork and dedication! keywords: hotel, overnights, overnight, audit, hotel audit Customer service experience Ability to work flexible hours, including nights and weekends Strong communication skills Attention to detail 401K Matching Brand Hotel Room Discounts Company Wide Hotel Room Discount Program Referral Bonus Incentive Retention Bonus Incentive Annual Review Program Extensive Room for Growth Paid Training
Responsibilities
The role involves managing guest check-ins and check-outs while handling reservations and inquiries. The agent is responsible for maintaining a professional demeanor and collaborating with other departments to ensure guest satisfaction.