Guest Services | Part-Time | PeoplesBank Arena at Oak View Group

Hartford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

17.5

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Communication Skills, Customer Service, Ticket Scanning, Ushering, Problem Solving, Attention to Detail, Teamwork, Flexibility, Safety Awareness, Positive Attitude, Time Management, Adaptability, Conflict Resolution, Multitasking, Event Knowledge

Industry

Entertainment Providers

Description

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a member of the Guest Services Team, the Guest Services position will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly rate of $16.94-$17.50. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until April 10, 2026. About the Venue PeoplesBank Arena is Connecticut’s premier destination for sports & entertainment. The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come. Responsibilities Arrives for shift on time, neatly groomed and in a clean, pressed, well-maintained uniform Greets all guests in a welcoming, friendly manner Examines each ticket to ensure correct date and event Escorts guests to correct seats Answers guest questions regarding event and arena, e.g., location of concession stands, restrooms Ensures non-smoking rules are followed Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit Responds to guest concerns in a respectful and calm manner and contacts Supervisor or Manager as needed Maintains a positive, outgoing demeanor always adhering to “Expectations for Guest Service” Accurately and thoroughly completes all pertinent reports and documentation Qualifications Prior Guest Services experience required Excellent communication skills required with thorough understanding of written and spoken English Ability to work a flexible schedule including days, nights, weekends, and holidays Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT Ability to stand for extended periods of time Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights Ability to remain calm and focused in fast-paced environment and stressful situations Ability to work in adverse weather conditions, as needed Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Responsibilities

The Guest Services position involves greeting guests, ensuring ticket validity, escorting guests to their seats, and providing information about the venue. The role is focused on creating a positive experience while maintaining safety and order.