Job Title: Hotel Front Desk and Valet Agent
Job Type: Full-time / Part-time
Location: Residence Inn, Downtown St. Paul

JOB SUMMARY:

We are seeking a friendly, professional, and customer-oriented Front Desk/Valet Agent to join our hospitality team. As the first point of contact for guests, you will be responsible for providing exceptional service, handling reservations, and ensuring smooth check-in and check-out experiences. The ideal candidate has excellent communication skills, a welcoming personality, and the ability to multitask in a fast-paced environment.

QUALIFICATIONS & SKILLS:

• Previous experience in a customer service or hotel front desk role is a plus
• Strong communication and interpersonal skills
• Proficiency in using hotel management software and Microsoft Office
• Ability to multitask and work under pressure
• Attention to detail and strong organizational skills
• Availability to work flexible shifts, including weekends and holidays
• Knowledge of multiple languages is an advantage

• Greet and welcome guests with a warm and professional demeanor
• Manage guest check-ins and check-outs efficiently
• Handle reservations, cancellations, and modifications via phone, email, and booking systems
• Provide information about hotel services, amenities, and local attractions
• Address guest inquiries, requests, and complaints in a prompt and courteous manner
• Process payments, issue room keys, and maintain accurate guest records
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests
• Maintain a clean and organized front desk area
• Follow hotel policies and procedures, including safety and security measures