The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.
Our Recreation Department is looking for a dedicated Guest Services Representative to join the team.

QUALIFICATIONS

• High school diploma
• One year administrative experience
• One year experience in customer service capacity
• Competency in Microsoft Office programs
• Demonstrated proficiency data entry & management
• Exceptional organizational skills with the ability to multi-task and manage multiple conflicting priorities
• Effective communication skills, both verbal and written
• Clean Criminal Record Check
• Class 5 driver’s license; some travel between work sites will be required
• Valid first aid certification

• Ensure the most positive experience for visitors of facilities within the Recreation department, further enhancing the brands of these facilities, which are highly accessible and valuable resources in the community.
• Responsible for front line customer service including assisting patrons, answering calls, and taking program registration.
• Assist others in the department with administrative tasks, marketing assistance, programming assistance, and helping with special events.
• Required to monitor facility user groups, assist with equipment needs, meeting room and facility rentals.
• Must be available on week days during day time hours (between 9am-6pm).
• Deliver exceptional customer service to all customers including: tourists, user groups, contractors, staff, volunteers, City departments and other community organizations.
• Set up and tear down for rentals
• Assist with department special events and promotion of events
• Assist with general administrative tasks and research
• Processing payments and sales
• Assist with public safety and follow safe work practices
• Required to work independently with minimal to no supervision
• Must be able to lift up to 50 pounds