OVERVIEW

We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will possess a strong background in hospitality management and demonstrate excellent guest relations skills. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience.

SKILLS

• Strong background in hospitality management with a focus on guest services.
• Excellent customer service skills with the ability to engage positively with guests from diverse backgrounds.
• Proficient phone etiquette for handling inquiries and reservations professionally.
• Bilingual abilities are a plus, enhancing communication with a wider range of guests.
• Experience in resort or hotel environments is preferred, showcasing familiarity with industry standards.
• Ability to perform night audit functions effectively when required.
• Strong organizational skills with attention to detail in managing front desk operations.
  Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
  Job Types: Full-time, Part-time
  Pay: $12.75 - $14.00 per hour
  Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Cookeville, TN 38501 (Required)

Ability to Relocate:

• Cookeville, TN 38501: Relocate before starting work (Required)

Work Location: In perso

• Greet guests warmly upon arrival and provide them with necessary information regarding their stay.
• Handle guest check-ins and check-outs efficiently, ensuring all procedures are followed accurately.
• Manage reservations, including modifications and cancellations, while maintaining an organized booking system.
• Address guest inquiries and resolve any issues or complaints promptly to ensure satisfaction.
• Maintain knowledge of hotel amenities, services, and local attractions to provide recommendations to guests.
• Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
• Uphold high standards of cleanliness and organization at the front desk area.
• Collaborate with other hotel departments to enhance guest experiences and streamline operations.