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Guest Services Representative at Florida Medical Clinic
Wesley Chapel, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Professionalism, Punctuality, Interpersonal Skills, Transportation Assistance, Information Provision, Guest Escorting, Compliance

Industry

Hospitals and Health Care

Description
Position Summary Site: FMCOH Wiregrass Ranch Hospital Location: Wesley Chapel, FloridaPosition: Guest Services Representative Shift: Part-time, PRN Schedule: As needed (16-20 hours per week) Department: Guest Services Provides directions to guests/team members within the hospital system, and the Orlando area. Responsibilities Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. Provides information to all hospital team members. Responds to needs of guests/team members either on the phone or in person. Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. Assists Social Service with transportation and hotel or flight arrangements for patients and their families. Displays a caring attitude as well as sensitivity to the needs/concerns of customers. Presents a professional image in dress, hygiene and communications skills. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.¿ Other Related Functions Attends in services/meetings as required. Completes all mandatory education. Assume the responsibility for professional growth and development Other duties as assigned. Qualifications Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of experience in a customer service setting.
Responsibilities
The Guest Services Representative provides directions and escorts guests and team members within the hospital system and surrounding area, while also responding to the needs of patients and visitors through regular rounds.