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Guest Services Representative- Front Desk PT/FT at Hyatt Hotels
Cape Canaveral, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Service, Front Desk Operations, Communication Skills, Organizational Skills, Attention To Detail, Conflict Resolution, Sales Techniques, Professionalism, Telephone Etiquette, Reporting

Industry

Description
Description Essential Duties and Responsibilities Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly Registers and processes guests upon arrival and departure Demonstrates?telephone courtesy and professionalism?? Attentively listens to guests and anticipates any additional needs or concerns Maintains clean and professional appearance of?public areas and hotel office?? Uses appropriate?selling techniques to maximize?revenue and occupancy? Ensures all guest accounts are complete and accurate Demonstrates a working knowledge of all services and facilities of the hotel and local area Complies with the hotel's standard operating procedures and policies Assists in monitoring and?upholding procedures for safety of guests and hotel team members? Processes departmental reports Assists team members and other departments as needed to contribute to operational efficiency Delivers amenities and general assistance to guests as requested Performs additional responsibilities as assigned by leadership Requirements Qualifications Strong interpersonal and communication skills Strong organizational skills and attention to detail Ability to handle stressful situations with poise and professionalism Conduct work-related functions in a professional manner
Responsibilities
The role involves managing guest arrivals and departures while providing exceptional customer service and addressing inquiries. Additionally, the representative is responsible for maximizing revenue through selling techniques and maintaining the professional appearance of hotel public areas.