Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.
The Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

WHAT YOU WILL BE DOING?

• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
• Up-sell rooms where possible to maximize hotel revenue.
• Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.

What are the requirements this role?

• Friendly & hospitality focused.
• At least one (1) year of guest services experience at a hotel
• Strong communication/customer service skills as a significant amount of time are spent interacting with guests.
• Available to work any shifts, including nights, weekends, holidays and overnight when required.