Guest Services Representative - Full-Time at Parks Hospitality Group Inc

Morrisville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

16.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Communication, Attention To Detail, Problem Solving, Time Management, Computer Skills, Reservation Management, Professionalism, Adaptability

Industry

Hospitality

Description

Join Our Team as a Guest Services Representative at the Tru by Hilton Raleigh-Durham Airport! At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay. The ideal candidate will have a flexible schedule, able to work both weekdays and weekends. This position may require you to work holidays. What You’ll Do: * Greet guests warmly and assist them with check-in and check-out processes. * Answer questions, provide local information, and assist with special requests to enhance the guest experience. * Ensure guest requests are handled promptly and professionally, maintaining a high level of service. * Manage reservations, cancellations, and modifications as needed. * Communicate effectively with other departments to ensure guests’ needs are met. * Handle guest complaints and issues with professionalism, working towards a resolution. * Maintain an organized front desk area and assist with other administrative duties as needed. What You’ll Bring: * High school diploma or equivalent. * Previous experience in a customer service or hospitality role preferred. * Strong communication skills and a friendly, welcoming demeanor. * Ability to stay calm under pressure and address guest needs with a positive attitude. * Flexibility to work weekends, evenings, and holidays as required. * Basic computer skills and experience with hotel management software a plus. Why You’ll Love Working Here: * Competitive pay and comprehensive benefits, including medical and dental from day one. * Paid time off (PTO) for all team members, because we value your well-being. * Team Member Recognition Program to celebrate your achievements. * Discounts on hotel stays and dining. * Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work. About Us: At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work. Location: Tru by Hilton Raleigh-Durham Airport | 350 Airgate Drive, Morrisville, NC 27560

Responsibilities

The Guest Services Representative will be responsible for warmly greeting guests, managing check-in and check-out procedures, and handling reservations, cancellations, and modifications. They must also answer guest questions, provide local information, and professionally resolve complaints to ensure an exceptional stay.