Guest Services Representative I at Parks Hospitality Group Inc

Cary, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

15.75

Posted On

14 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, Check-in/Check-out, Reservation Management, Communication Skills, Conflict Resolution, Administrative Support, Hotel Management Software, Computer Literacy

Industry

Hospitality

Description

Join Our Team as a Guest Services Representative at the Homewood Suites Raleigh-Cary I-40 At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay. What You’ll Do: * Greet guests warmly and assist them with check-in and check-out processes. * Answer questions, provide local information, and assist with special requests to enhance the guest experience. * Ensure guest requests are handled promptly and professionally, maintaining a high level of service. * Manage reservations, cancellations, and modifications as needed. * Communicate effectively with other departments to ensure guests’ needs are met. * Handle guest complaints and issues with professionalism, working towards a resolution. * Maintain an organized front desk area and assist with other administrative duties as needed. What You’ll Bring: * High school diploma or equivalent. * Previous experience in a customer service or hospitality role preferred. * Strong communication skills and a friendly, welcoming demeanor. * Ability to stay calm under pressure and address guest needs with a positive attitude. * Flexibility to work weekends, evenings, and holidays as required. * Basic computer skills and experience with hotel management software a plus. Why You’ll Love Working Here: * Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members. * Paid time off (PTO) for all team members, because we value your well-being. * Team Member Recognition Program to celebrate your achievements. * Discounts on hotel stays and dining. * Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work. About Us: At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work. Location: Homewood Suites Raleigh-Cary I-40 555 Crossroads Blvd. Cary NC 27518 Hours will include 7am-3pm & 3pm-11pm

Responsibilities

The representative is responsible for greeting guests, managing check-in and check-out processes, and handling reservations. They must ensure guest requests and complaints are resolved professionally while maintaining an organized front desk.