Guest Services Representative I at Parks Hospitality Group Inc

Asheville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

17.5

Posted On

28 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, Communication Skills, Conflict Resolution, Reservation Management, Hotel Management Software, Administrative Skills, Time Management

Industry

Hospitality

Description

Join Our Team as a Guest Services Representative at the Embassy Suites Asheville Downtown! At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay. What You’ll Do: * Greet guests warmly and assist them with check-in and check-out processes. * Answer questions, provide local information, and assist with special requests to enhance the guest experience. * Ensure guest requests are handled promptly and professionally, maintaining a high level of service. * Manage reservations, cancellations, and modifications as needed. * Communicate effectively with other departments to ensure guests’ needs are met. * Handle guest complaints and issues with professionalism, working towards a resolution. * Maintain an organized front desk area and assist with other administrative duties as needed. What You’ll Bring: * High school diploma or equivalent. * Previous experience in a customer service or hospitality role preferred. * Strong communication skills and a friendly, welcoming demeanor. * Ability to stay calm under pressure and address guest needs with a positive attitude. * Flexibility to work weekends, evenings, and holidays as required. * Basic computer skills and experience with hotel management software a plus. Why You’ll Love Working Here: * Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members. * Paid time off (PTO) for all team members, because we value your well-being. * Team Member Recognition Program to celebrate your achievements. * Discounts on hotel stays and dining. * Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work. About Us: At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work. Location: Embassy Suites Asheville Downtown 192 Haywood St

Responsibilities

Greet guests and manage the check-in and check-out processes while handling reservations and special requests. Coordinate with other departments to resolve guest complaints and maintain an organized front desk area.