Guest Services Representative at Icy Strait Point LLC

Hoonah, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

18.0

Posted On

10 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Ticket Sales, Communication Skills, Line Control, Tour Coordination, Safety Management, Merchandise Sales, Public Speaking, Attention To Detail, Cultural Awareness

Industry

Travel Arrangements

Description

Guest Services Representative Reports to: Tour Sales Supervisor Category: Seasonal (April - October in Hoonah, Alaska) Compensation: $18.00 per hour, plus bonus potential ---------------------------------------- JOIN THE TEAM AT ICY STRAIT POINT! We’re seeking enthusiastic and customer-focused Guest Services Representatives to help create memorable experiences for our guests. As part of our team, you’ll be at the heart of delivering exceptional service in one of Alaska’s most stunning destinations. ---------------------------------------- WHAT YOU’LL DO: * Provide outstanding customer service to all Icy Strait Point guests. * Sell tickets and provide guests with information about all available tours. * Greet guests, conduct orientations, and manage line control. * Assist with tour preparation, including: * Verifying excursion requirements (e.g., weight checks, driver’s licenses). * Ensuring waivers are signed. * Escorting guests to tour vehicles or gondolas and ensuring timely departures. * Managing secure bag check areas. * Promote Icy Strait Point venues, distribute literature, and sell merchandise. * Communicate clearly with tour guides, drivers, gondola operators, and management. * Ensure the safe and orderly flow of passengers on/off aerial gondolas and tour vehicles. * Assist with other programs and tasks as needed. ---------------------------------------- WHAT YOU BRING: * A willingness to learn about Tlingit culture and deliver a Tlingit introduction. * Knowledge of local marine life, plants, animals, and birds is a plus. * Strong verbal communication skills and the ability to work with both adults and children. * A commitment to safety and attention to detail. * The ability to learn, retain, and present excursion information accurately. * Must be 18 years or older. * A safety-sensitive mindset (subject to drug testing). ---------------------------------------- PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: * Willingness to live in a remote, rural community. * Comfortable traveling by small plane or ferry to and from a remote location. * Ability to walk and work on gravel roads in various weather conditions. * Capable of moderate physical activity, including standing, walking, reaching, climbing, and lifting more than 25 lbs. ---------------------------------------- WHY WORK AT ICY STRAIT POINT? Icy Strait Point is a Native-owned and operated enterprise, offering authentic Alaskan experiences while maintaining a strong connection to Tlingit culture. We provide Native Preference under P.L. 93-638. Apply today to join our team and be part of something truly special!

Responsibilities

Provide exceptional customer service by selling tour tickets, managing guest orientations, and coordinating tour departures. Ensure the safe and orderly flow of passengers while promoting venue services and merchandise.