MAKE A DIFFERENCE WITH COMPASSION AND EXCELLENCE

Novant Health is seeking a caring and dedicated Guest Services Representative II to provide exceptional service and support to patients and their families throughout their care journey. As a vital link between patients and the hospital, you’ll help create a welcoming, safe, and comfortable environment that enhances every guest’s experience.

Meaningful Impact: Play a key role in patient comfort and satisfaction by providing compassionate support and timely communication

• Team Collaboration: Work closely with clinical teams and support services to ensure seamless care coordination
• Skill Development: Gain comprehensive knowledge of hospital services and patient rights, boosting your professional growth
• Inclusive Culture: Join a diverse and supportive workplace that values every team member’s unique talent

Responsibilities:

• Serve as a role model for outstanding service and patient experience
• Greet and support patients and families during various phases of care with empathy and professionalism
• Conduct regular rounding and communicate effectively with clinical and support teams within the Emergency Department
• Maintain a safe, welcoming environment and respond quickly to service concerns with immediate recovery
• Perform clerical duties and coordinate lost and found processes as needed
• Assist patients with their rights and needs, acting as a trusted hospital partne