Guest Services Representative, NASCAR Hall of Fame at CRVA

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

14.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Engagement, Tour Guiding, Communication, Interpersonal Skills, Problem Solving, Teamwork, Crowd Control, Computer Operation, Safety Monitoring

Industry

Travel Arrangements

Description

Who We Are The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers. Job Summary The NASCAR Hall of Fame is an interactive entertainment attraction honoring the history and heritage of NASCAR. The high-tech venue, designed to educate and entertain race fans and non-fans alike, includes artifacts, hands-on exhibits, a 278-person state-of-the-art theater, Hall of Honor, NASCAR Hall of Fame Gear Shop, and an attached parking garage on Brevard Street. The goal of the facility is to honor NASCAR icons and create an enduring tribute to the drivers, crew members, team owners and others that have impacted the sport in the past, present, and future. The Guest Services Representative will be responsible for delivering memorable customer experiences to guests who visit the NASCAR Hall of Fame (NHOF). 1. Essential Job Duties * Provides exceptional customer service and assistance on the exhibit gallery floor to NASCAR Hall of Fame guests by engaging with them and offering an authentic, personalized, and memorable experience toward every customer we serve daily. * Assists guests in all museum areas including interactive exhibit assistance, directional and gallery guidance and delivering guided tours for guests and event attendees. * Support the Education Team and assist in the experiences of the students who participate in field trips and camps. * Work events hosted at the NASCAR Hall of Fame. This includes working outside of the business hours of the Hall of Fame to run interactives and provide event attendees with a fun and memorable experience. * Staff are expected to work weekends and evening events. This includes working events impacted by NASCAR such as NHOF Induction, Charlotte Race weeks in May and October and others as scheduled. * Maintains ongoing knowledge of exhibits, NASCAR history and stays updated on changes in the building. * Monitors building to ensure cleanliness and guest safety and notifies appropriate supervisor on duty when action is required. * Maintains a respectful and courteous work environment. Ability to work on a cross-functional and diverse team. * Monitors and controls crowd flow and assists guests with interactive exhibits. * Performs ongoing checks throughout the day to ensure assigned areas are up to NASCAR Hall of Fame standards. * May perform other duties as assigned. * Must be able to work 24 hours per month to include days, evenings, weekends, and holidays. 2. Customer Service Expectations * Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences * Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures. * CRVA Core Values: * Trust: Build Meaningful Relationships * Collaboration: Accomplish Great Work Together * Innovation: Commit to Constant Curiosity * Integrity: Do What's Right, Not What's Easy * Engagement: Inspire Passion, Purpose, and Pride * Accountability: Count on Me * Inclusion: Discover and Value Our Differences Scope of Responsibility * This job has no budgetary responsibilities. Supervisory Responsibility * There is no supervisory responsibility Knowledge and Skill Requirements * Ability to anticipate customer needs, build positive relationships, go the extra mile to satisfy and exceed customer needs. * Work with guests of all ages including day guests, school groups, and event attendees * Strong communication skills * Displays a positive, engaging attitude. * Strong customer service and interpersonal skills * Ability to operate a touch screen and computer. Education and Experience * A High School Diploma or GED equivalent is required * Prior success in the delivery of quality customer service * Must be creative and resourceful in solving problems * Must enjoy working with people of all ages and diverse backgrounds * Additional knowledge of NASCAR and motorsports is beneficial but not required Physical Demands * The employee must regularly lift and /or move up to 10 pounds. * Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to stand and walk for most of their assigned shift. Work Environment * The noise level in the work environment varies depending on the event * Ability to work flexible schedule and varying hours; weekends and evenings is required Travel Required This job has no travel requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented and diverse individuals charting our direction. Diversity and Inclusion is a shared responsibility for every employee at the CRVA. We are committed to respecting, valuing, and celebrating the unique personal differences that make us a stronger organization. Diverse candidates are encouraged to apply.

Responsibilities

The Guest Services Representative is responsible for delivering memorable customer experiences by providing exceptional service, assistance, and personalized engagement to guests throughout the NASCAR Hall of Fame exhibits and interactive areas. This role also includes supporting educational programs, working scheduled events outside of regular hours, and maintaining knowledge of exhibits and facility standards.