Guest Services Representative at Rumbling Bald on Lake Lure

Lake Lure, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Reservation Handling, Concierge Services, Guest Pass Management, Microsoft Excel, Microsoft Word, Attention To Detail, Communication, Collaboration, Organization, Integrity, Confidentiality

Industry

Hospitality

Description

Description Join the team at Rumbling Bald on Lake Lure and help create an outstanding arrival-to-departure experience for our Members and Guests. We’re seeking a friendly, organized, and service-focused Guest Services Representative to support daily operations in our Lodging Department. The Guest Services Representative provides prompt and courteous service to both Members and Guests assisting with guest pass requests, handling inbound calls and inquiries related to Rumbling Bald Lodging reservations, and offering concierge services including general information about Rumbling Bald’s various amenities and the surrounding area. This position ensures a smooth guest experience and plays an important role in delivering exceptional hospitality. This is a full-time, non-exempt position that requires availability on both weekdays and weekends. Scheduled hours will vary between 8:30 a.m. and 7:30 p.m., for a total of 40 hours per week. Benefits include health, dental, vision and life insurance, 401K, paid time off and access to Rumbling Bald amenities. Essential Job Functions: Answer and assist in-bound calls related to Rumbling Bald Lodging reservations. Assist Members and guests with questions regarding the Guest Pass policy and process. Create accurate and timely guest passes in accordance with Member requests. Prepare guest arrival packets. Make changes or cancellations to guest passes following Board approved policies. Post and verify guest pass charges, ensuring accuracy of all postings, changes, and adjustments. Respond promptly and thoroughly to guest pass inquiries and concerns. Provide information about Rumbling Bald amenities, services, policies, area attractions, dining options, and directions. Answer all phone calls, voicemails, and emails in a courteous and efficient manner. Cross train as needed to develop a broader skillset and support other departments. Foster effective communication and collaboration with fellow Associates and other departments. Other Job Functions: Maintain the desk and lobby in a neat and organized manner. Performs other related duties as directed by the Guest Services Supervisor. Requirements Associate’s degree preferred; high school diploma required. Minimum of 2 years’ experience in customer service. Valid driver’s license required. Proficient in Microsoft Excel and Word; comfortable navigating apps, software, and other advanced computer systems. Highly organized with strong attention to detail. Demonstrates a high degree of integrity and confidentiality. Physical Requirements: The physical demands described here are representative of those that must be met by the Guest Services Representative to successfully perform the essential functions of the role: Regularly required to talk, hear, and communicate with others using clear and professional language. Must be able to sit or stand for extended periods of time. Occasionally required to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance. Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping; must be able to use hands and fingers to handle or feel objects. Must have the dexterity and vision necessary to work on a computer and phone for extended period. Driving a motor vehicle is required to travel between locations on or near the property for operational needs.

Responsibilities

The Guest Services Representative is responsible for providing prompt and courteous service to members and guests by assisting with lodging reservations, handling guest pass requests, and offering concierge services regarding amenities and the local area. This role ensures a smooth guest experience through efficient handling of calls, inquiries, and administrative tasks related to guest arrivals and departures.