Guest Services Representative at Sun Peaks Resort

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 27

Salary

45000.0

Posted On

15 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Consumer Services

Description

Operate Guest Services desks across the Resort, including the Call Centre, East Village Centre, and Ticket Windows.
Act as the main point of contact for guests, providing accurate resort information and assisting with the sales of Alpine/Nordic lift tickets, season passes, and Nordic rentals.
Proactively maintain and monitor Nordic rental equipment by completing required upkeep tasks, such as waxing skis, to support equipment readiness and guest service standards.
Respond to guest emails, phone inquiries, and online chatbot inquiries in a timely manner while completing related tasks to support daily operations.
Deliver exceptional guest service by interacting with guests in a professional, efficient, courteous, and friendly manner at all times.
Accurately process sales transactions using the RTP POS system, securely handle cash, and balance sales against system reports.
Maintain a proactive and organized approach to daily tasks, guest interactions, and departmental responsibilities.
Follow company policies and procedures at all times.
Provide support to other areas within the Guest Services department as required.
Maintain cleanliness and organization of the Guest Services office, individual workstations, and common areas.

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Responsibilities

Operate Guest Services desks across the Resort, including the Call Centre, East Village Centre, and Ticket Windows.
Act as the main point of contact for guests, providing accurate resort information and assisting with the sales of Alpine/Nordic lift tickets, season passes, and Nordic rentals.
Proactively maintain and monitor Nordic rental equipment by completing required upkeep tasks, such as waxing skis, to support equipment readiness and guest service standards.
Respond to guest emails, phone inquiries, and online chatbot inquiries in a timely manner while completing related tasks to support daily operations.
Deliver exceptional guest service by interacting with guests in a professional, efficient, courteous, and friendly manner at all times.
Accurately process sales transactions using the RTP POS system, securely handle cash, and balance sales against system reports.
Maintain a proactive and organized approach to daily tasks, guest interactions, and departmental responsibilities.
Follow company policies and procedures at all times.
Provide support to other areas within the Guest Services department as required.
Maintain cleanliness and organization of the Guest Services office, individual workstations, and common areas.