We are looking for a Guest Relations Representative to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Relations Representative? Guest Relations Representative responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, and informing them about the hotel’s facilities. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

SKILLS

• Proven work experience in the customer service environment or similar role
• Understanding of all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software (PMS)
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
  Job Types: Full-time, Part-time
  Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Morning shift

Work Location: In perso

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Liaise with Housekeepers to provide an overall comfortable guest experience
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients