Closing date
July 27, 2025
Status
Open
Are you a customer service professional who thrives in a dynamic environment and enjoys working with the public? The Town of Peace River is seeking a motivated, organized, and community-focused Guest Services Representative to join our team at the Baytex Energy Centre.
As the main point of contact for all facility bookings and recreation program registrations, you’ll play a vital role in delivering exceptional service and ensuring smooth facility operations. This permanent, full-time position is scheduled primarily for weekday afternoons/evenings and weekends, with occasional statutory holiday and daytime coverage.

QUALIFICATIONS:

• Minimum two years’ experience in customer service or administration.
• Post-secondary education in Business Administration, Human Services, or a related field is an asset.
• Experience in recreation or leisure environments and cash handling is considered an asset.
• Strong communication, interpersonal, and problem-solving skills.
• Highly organized and able to manage multiple priorities independently.
• Proficient in Microsoft Office, internet applications, and general office equipment.
• Knowledge of Great Plains Dynamics/Diamond Municipal and Univerus software is an asset.
• First Aid certification (or willingness to obtain).
• Valid Class 5 Driver’s License and a satisfactory Criminal Record Check.

QUALIFIED APPLICANTS ARE INVITED TO SUBMIT THEIR RESUMES TO:

Employee Services Manager
Email: hr@peaceriver.ca
We thank all participants for their interest; however, only those who are selected for an interview will be contacted.
File
2025 07 03 Guest Services Representative Permanent.pd

• Greet and assist guests in a friendly, professional manner both in person and by phone or email.
• Manage facility bookings and recreation program registrations, including rental agreements, payments, and communication with user groups.
• Process memberships, admissions, and retail sales; ensure accurate cash handling and daily reconciliation.
• Support staff with general administrative tasks using Microsoft Office and other software tools.
• Assist with marketing and promotions, including social media, signage, and internal facility advertising.
• Provide fieldhouse support, including equipment setup and takedown.
• Enforce facility policies, support safety and emergency procedures, and assist with field house supervision.
• Foster positive relationships with community members, user groups, and external agencies.