Department Vice-President Facilities & Operations - CS Student Guest Services
Hourly rate 19.70
Hours per week up to 20
Grade 3
Posted date July 28, 2025
Closing date August 18, 2025
Position Type Part Time - Operating Funded
DESCRIPTION
This position is a part of the Non-Academic Staff Association (NASA).
This position has an end date of May 15, 2026.
Location - This role is in-person at North Campus, Edmonton.
POSITION SUMMARY
This competition will be used to fill multiple part-time positions.
This position requires availability for afternoon and evening shifts on weekdays, including the ability to work closing shifts until 11:00 PM.
The hours of operation range from 7:00 AM to 11:00 PM on Saturdays and/or Sundays, as well as on statutory holidays.
Please note: Preference will be given to University of Alberta Students
Reporting to the Guest Services Supervisor, the Student & Guest Services Representative is an integral member of the Hospitality Services team and contributes to an environment focused on meeting the needs of clients. In particular, this position will assist with setting the standards for customer service at the Front Desk.
QUALIFICATIONS
- High School Diploma, supplemented with related training
- Minimum 2 years of customer Service or hospitality experience preferred
- Telephone and service etiquette skills are required
- Strong motivation to work in a high-volume, professional, service-oriented environment
- Ability to conduct patrols of the residence independently is essential
- Effective conflict management skills
- Ability to manage stressful situations
- Service-oriented, with proven experience in providing exceptional customer service; demonstrated decision-making and problem-solving skills
- Knowledge of the University community, campus layout and Lister residence; previous leadership experience is an asset
- Proven computer proficiency using a variety of software applications and a general comfort level in learning and working with new software
- Excellent interpersonal, organizational and communication skills (verbal and written), with demonstrated attention to detail and accuracy
- Flexibility to accommodate a varied work schedule
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes ayant une orientation sexuelle ou une identité et une expression sexospécifique; et tous ceux qui peuvent contribuer à la diversification des idées et à l’université à postuler.
Note: This opportunity will be available until midnight August 18, 2025, Edmonton, Alberta local time
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