Guest Services Representative at US Air Forces Europe
Mildenhall, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

01 Dec, 25

Salary

15.26

Posted On

04 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

English, Base, Consideration, Red Cross, Documentation, Alcoholic Beverages, Credit, Eligibility, Customer Service

Industry

Other Industry

Description

SUMMARY

About the position: This position is Non-appropriated Fund (NAF) and is located at the Gateway Inn-Lodging, RAF Mildenhall, United Kingdom.

  • Scheduled shifts may include days, nights, weekends and holidays.

STANDING REGISTER ANNOUNCEMENT: Applications will be reviewed, and referrals made every 7 days throughout the open period. This position may close sooner than the date advertised if the vacancy is filled.

QUALIFICATIONS

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant’s eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/01/2025

The area of consideration for this vacancy announcement:

  • Citizens, permanent residents, and legal residents of the United States (US) who reside within the local commuting area (60-mile radius) of RAF Mildenhall, United Kingdom (UK), or will do so within the next 30 days.
  • Permanent and legal residents of the US must be citizens of a NATO country, unless authorized to reside in the UK as a dependent of an employee who serves in support of the US Visiting Forces.
  • Eligible applicants must possess a US-issued social security number and be able to provide documentation proving residency status in the UK.
  • Applicants cannot be ’ordinarily resident’. A person is considered to be ’ordinarily resident’ if they have resided in the United Kingdom (UK) for more than 366 days without an affiliation to the US Visiting Forces. Time spent in the UK as an employee, or dependent of an employee, of a US agency serving and supporting the US Visiting Forces (i.e., active duty military, federal civilian, AAFES, Red Cross, one of the contract universities, a military banking facility or federal credit union, or US government contractors) is not counted toward being ’ordinary resident’. In accordance with the Status of Forces Agreement between the US and the UK, British citizens may not apply for US NAF positions; however, they may be eligible to apply for local national positions on base.
  • Business Based Action
  • Family Member Preference
  • Military Spouse Preference
  • Outside Applicant Veteran
  • Spouse/Widow/Parent of Veteran
  • Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

  • Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
  • Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
  • Must be able to reads, speak, and write English.
  • Must meet the state and legal requirement for sale of alcoholic beverages (18 years old).

You will be evaluated on the basis of your level of suitability and fitness for the position.

EDUCATION

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

OTHER ACCEPTED DOCUMENTS TO SUPPORT A QUALIFICATION AND/OR CLAIMED PREFERENCE/PRIORITY ELIGIBILITY MAY INCLUDE:

  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • PCS Orders or UK Work Visa
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript
    As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
    NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person’s personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities
  • Receives and confirms room reservations by letter, telephone, email or personal contact.
  • Registers and assigns rooms to guests, make sand issues room keys, and may escort guests to rooms as needed.
  • Ensures that only authorized patrons use government-sponsored quarters.
  • Calculates and posts charges to patrons’ accounts and balances totals with control records.
  • Accepts payment, makes change, and presents departing guests checkout statements.
  • Prepares and safeguards cash receipts, prepares daily cashier’s report, daily activity report, and may prepare consolidated daily activity report.
  • Maintains current checkout list.
  • Maintains and sells sundry sales items to patrons.
  • Ensures front desk area and lobby remains clean.
  • Maintains the lost and found program.
  • Performs other related duties as assigned.
    If interested in this position, please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12793000
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