Guest Services Representative at UVA Health

Manassas, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Confidentiality, Problem Solving, Critical Thinking, Teamwork, Flexibility, Adaptability, Computer Operation, Typing, Microsoft Office, Notary Public, Auditory Skills, Visual Skills

Industry

Hospitals and Health Care

Description

Guest Services Representative Job Code: PR5265 ABOUT US This position will cover the Women's Center Lobby, Monday through Friday, 6:00am-2:30pm. We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day. JOB TYPE Classification: Non Exempt Supervises Positions: JOB SUMMARY The Guest Service Representative I serves as the initial contact for guests arriving at a key entry point in the hospital or in a facility waiting area. This role is responsible for greeting patients, providing direction, overseeing the traffic in lobby areas, and providing general hospital information. The Guest Services Representative I must have comprehensive knowledge of hospital services, their locations, and key resources to assist any hospital customer. QUALIFICATIONS Education: High School Diploma or GED required for those hired after November 2024 Experience: 1 - 2 years of customer service experience, preferably in a healthcare setting, required. Refer to the Life Support Training Policy for additional details. Licensure: Valid state driver’s license at facilities where Valet assistance may be needed, required. Additional Skills/Requirements Required: Effective communication skills with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Excellent communication skills (oral and written) and interpersonal skills. Must be detail oriented and demonstrate problem solving and critical thinking. Ability to function as part of a team as well as independently. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Ability to operate a computer, including typing and using Microsoft Office. Additional Skills/Requirements Preferred: Be a current notary public or be willing to become a notary, if needed. Competencies Communication: Communicates effectively with people of diverse backgrounds and all levels of authority. Provides communication and updates to patients and guests and ensures their needs are being met, when applicable. Responds quickly and properly to irregular and emergency situations. The incumbent may be asked to perform additional duties as assigned. PHYSICAL DEMANDS Physical Demand Code: Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health. OTHER May require the use of safety equipment, such as HEPA mask, for infection prevention: On call responsibilities as directed: Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes Yes Yes The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Responsibilities

The Guest Service Representative I acts as the initial point of contact for guests entering the hospital or facility waiting areas, responsible for greeting patients, providing directions, managing lobby traffic, and offering general hospital information. This role requires comprehensive knowledge of hospital services, locations, and key resources to assist all customers.