Guest Services Representative at ZEALANDIA HOLDING COMPANY

Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Clear Communication, Detail Orientation, Organization, Interpersonal Skills, Problem Solving, Teamwork, Adaptability, Responsibility, Safety Awareness, Enthusiasm, Ethics, Honesty, Integrity, Friendly Demeanor, Dependability

Industry

Hospitality

Description

Job Details Job Location: Church Street Inn - Charleston, SC Position Type: Full Time Salary Range: Undisclosed Description Guest Services Representative — Church Street Inn (Downtown Charleston, SC) Company: LaTour Hotels & Resorts, Inc. (LHR) Location: Church Street Inn | Historic Downtown Charleston Step into hospitality with heart! LHR has an exciting opportunity for an enthusiastic Guest Services Representative to join our incredible team at Church Street Inn — one of Charleston’s most charming boutique destinations. If you love creating memorable experiences, solving problems with a smile, and want to work where every day feels a little like a getaway, we’d love to meet you! What You’ll Do Be the first friendly face our guests see and the last “come back soon” they hear. Check guests in and out smoothly and efficiently; place welcome/departure calls per standards. Anticipate needs and resolve questions quickly; loop in the right team when needed. Answer phones, voicemails, and emails warmly and efficiently. Coordinate with housekeeping, maintenance, and kitchen to keep stays seamless. Complete shift checklists accurately; review pass-along logs for smooth handoffs. Count/verify the cash drawer and report discrepancies to the GM. Keep the front desk neat, organized, and guest-ready. Pitch in with concierge and bell services as needed. Why You’ll Love It Here Competitive pay + robust benefits: medical, dental, vision Company-paid life insurance and short-term disability 401(k) with company match Travel perks and discounts FREE paid parking pass for downtown Charleston LHR contributes to an ESOP Inclusive workplace — EOE Qualifications Qualifications Required Education: High school diploma or GED Mindset & Core Competencies: Accountability, adaptability, customer focus, enthusiasm, ethics, honesty/integrity, strong interpersonal skills, responsibility, safety awareness, tolerance Skills: Clear, positive oral communication in English Detail orientation and accuracy in all tasks Strong organization; methodical approach to checklists and procedures Friendly, guest-centered demeanor under pressure Work Style: Dependable, team-oriented, professional; able to work any shift including weekends/holidays Preferred Customer service or hospitality experience Bilingual (Spanish/English) Physical Requirements Standing & walking: Constant Sitting: Occasional Handling/fingering & reaching outward: Constant; above shoulder: Occasional Bending: Constant; squatting/kneeling/climbing/crawling: Occasional Lift/carry: Occasional up to 20 lbs (up to 50 lbs on occasion) Push/pull: Occasional up to 25 lbs Work environment: Front office setting with frequent distractions; schedule may include weekends and holidays Serious Inquiries Only Bring your enthusiasm, hospitality spirit, and a touch of Charleston charm — apply today and help us make every guest’s stay unforgettable!

Responsibilities

The Guest Services Representative will be the first point of contact for guests, ensuring smooth check-ins and check-outs while providing exceptional customer service. They will also coordinate with various departments to ensure a seamless guest experience.