WHO WE ARE:

We are the world’s leading provider of corporate serviced apartments. Working directly with over 1,600 property operators, we provide our clients and customers with the largest collection of serviced apartments in the world with over 320,000 apartments in 110 countries. We pride ourselves on the personal and friendly service we deliver which sets us apart from the competition and ensures our clients return to us time after time.
As a company we operate across seven offices in London, Lancaster, Madrid, Denver, Dubai, Singapore and Hyderabad and place great value on each member of our team, referred to affectionately as our ‘SilverDoorians’. We make sure our people are rewarded for their hard work and look forward to coming to work each day.

• Manage the day-to-day traveller and in-house guest enquiries and requests coming into the guest services team
• Manage client accommodation requests
• Co-ordinating with serviced apartment properties and relevant parties to ensure guests requests are fulfilled timely and to the highest standard
• Managing amendments to bookings, including extensions, shortenings and cancellation of a booking
• Ensure related administration tasks are accurately and timely processed and are completed to operating procedures
• Handling any issues or complaints raised and resolving to a satisfactory resolution for guest satisfaction
• All other tasks deemed necessary by the management team