Guest Services Specialist at Great Lakes Science Center

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

15.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Cash Handling, Communication, Guest Relations, Ticketing Software, Problem Solving, Teamwork, Initiative, Reliability, Curiosity, Professionalism, Interpersonal Skills, Attention to Detail, Flexibility, Friendliness

Industry

Museums;Historical Sites;and Zoos

Description

Description Guest Services Specialists provide excellent and high-quality guest experiences while working as a greeter, cashier, concierge, phone operator and usher. Guest Services Specialists help guests in all aspects of their visit, from planning their day, to purchasing tickets, to promoting membership sales and encouraging return visits. The Guest Services Specialist position is a part-time position, including holidays and weekends. Expected Hours of Work: Weekend hours (Sat and Sun 10 am-5 pm) Thursday evenings 4pm-8pm. Essential Duties and Responsibilities: Comply with all Great Lakes Science Center policies and procedures to ensure a safe environment for colleagues and guests. Embrace and demonstrate the Great Lakes Science Center guest service philosophy by actively welcoming visitors and providing accurate information regarding Great Lakes Science Center facility, activities, events, and attractions. Cultivate additional revenue and repeat business through excellent guest relations and promoting membership and combination tickets. Utilize the Outbound/Counterpoint ticketing software at the Science Center and Steamship William G. Mather box offices to quickly and accurately sell admission tickets, memberships and special event tickets (when applicable) following Great Lakes Science Center cash handling procedures at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Supervisory Responsibilities: This position has no supervisory responsibilities Competencies: Guest orientation Accuracy Commitment to excellence Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines Requirements Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Education and Work Experience Qualifications: Experience in customer service, sales and previous cashier experience strongly preferred. Additional Eligibility Qualifications (K/S/A): Honest, reliable, customer focused and courteous individual with initiative who enjoys working in a fast-paced and fun environment. Candidate must be able to work closely and effectively with the general public, educational community and Science Center staff while being friendly and outgoing. Has the curiosity to learn about Science Center attractions and programs and is able to communicate that to guests in an engaging and inclusive way. Excellent telephone and interpersonal communication skills required. Professional attitude and appearance are required. Must be able to work in rain or shine, and be able to traverse open decks, navigating steep stairways and high door thresholds, as some shifts may occur aboard a historic steamship. Rate: $15.00/Hr Equal Employment Opportunity Statement: It is the policy of GLSC to provide equal employment opportunities (EEO) free from illegal discrimination, harassment and retaliation to all qualified applicants for employment without regard to race, color, religious affiliation, sex (including pregnancy), sexual orientation, gender identity, or gender expression, national origin, ancestry, citizenship, immigration status, age, source of income, familial status, marital status, veteran or military status, genetic information, disability or any other basis protected by applicable law. GLSC complies with applicable state, federal and local laws governing non-discrimination in employment.

Responsibilities

Guest Services Specialists provide high-quality guest experiences by assisting with ticket purchases, planning visits, and promoting memberships. They ensure compliance with safety policies and actively engage with visitors to enhance their experience.