Guest Services Specialist (Homeless Shelter) - FT 2nd Shift at LifePath Christian Ministries

York, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Relations, Communication Skills, Compassion, Security Monitoring, Documentation, Crisis Management, Linen Laundering, Guest Orientation, Conflict Resolution, Team Participation, Computer Proficiency, Confidentiality, Emergency Response, Guest Engagement, Organizational Skills, Supply Management

Industry

Individual and Family Services

Description

Description Job Title: Guest Services Specialist FLSA: Non-exempt Essential Duties: Provide oversight of front desk which includes answering the telephone, screening guests, and monitoring security cameras Maintains security of facility through routine methods Conducts intakes for new guests Provides shelter orientation tour for new guests to include a shower, processing belongings, and gather linens and toiletries Oversees and assigns guest chores and stock supplies Assist in completion of daily linen laundering as needed Engages shelter guests with compassion and understanding, while also setting healthy boundaries Documents any pertinent information regarding guests including intake, medications, scanning for services as appropriate Regularly walks the building and conducts bed/bathroom checks and appropriately deals with rule and/or unsafe/unsanitary violations Contacts emergency services should the need arise and maintain a calmness amongst the guests while situations are being handled Attends and actively participates in staff meetings Other Duties: Any other duties as required by supervisor Assist in the food services area on an as needed basis Evaluate emergency situations and handles them when the Supervisor is not in the area Maintains confidentiality of all data, including guests, employee, and operational data Education/Qualifications: High School or equivalent Must have a committed personal relationship with Jesus Christ Must agree with and sign LifePath’s Statement of Christian faith and be able to share that faith and knowledge with staff and guests Must have excellent and demonstrated interpersonal relations and both written and oral communication skills Proficiency with MS Office Suite, computer input, and database management Other Factors to Consider: Ability to walk, stand and/or sit for long periods of time, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures. Excellent reading and writing skills; typing/computer usage; proficient interpersonal relations and communicative skills; ability to follow written and oral instructions and procedures; Possess a valid Pennsylvania Driver’s License Working Conditions: Inside and outside environment

Responsibilities

The Guest Services Specialist oversees the front desk operations, conducts guest intakes, and ensures the security and cleanliness of the shelter. They engage with guests compassionately while maintaining boundaries and documenting relevant information.