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Guest Services Specialist at KidZone Museum
Truckee, California, United States -
Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Front Desk Operations, Organizational Skills, POS Systems, Databases, Google Suite, Communication Skills, Team Player

Industry

Museums;Historical Sites;and Zoos

Description
Front Desk Specialist Position Summary The Front Desk Specialist is someone who presents as a experienced front desk professional who thrives on organization, teamwork, and community. Specialist have the knowledge and experience to go beyond their role of guest services staff position. With their knowledge they are able to schedule front desk staff, trains new team members, and help others maintain expertise in our admissions/membership database to support accuracy and efficiency. Specialists Role In addition to all Guest Services Associate duties, Specialists Staff Scheduling: Create and adjust front desk schedules to ensure consistent coverage. Training & Mentorship: Train and coach new staff on admissions, memberships, and customer service procedures. Database Expertise: Serve as the go-to person for admissions/membership database use and troubleshooting. Operational Anchor: Act as the point person for staff questions during shifts; ensure cash handling and ticketing accuracy. Communication: Share updates, policy changes, and visitor feedback with the team. Skills Experienced customer service and excellence in front desk operations Strong organizational skills; able to manage a schedule and train peers. Skilled with POS systems, databases, and Google Suite. Friendly, reliable, and professional with good communication skills. Positive team player
Responsibilities
The Front Desk Specialist is responsible for scheduling front desk staff, training new team members, and ensuring accuracy in the admissions/membership database. They also act as the point person for staff questions during shifts and ensure cash handling and ticketing accuracy.