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Guest Services Specialist| Patient Experience| Day| Full Time at UF Health

Gainesville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Experience, Problem Solving, Communication Skills, Leadership, Conflict Resolution, Wayfinding, Computer Literacy, Training, Patient Advocacy

Industry

Hospitals and Health Care

Description

Overview The Guest Service Specialist (GSS) under the direction of the Patient Experience Department, functions as a liaison between patients, families, visitors, and staff to facilitate the highest level of patient satisfaction. The GSS creates a positive impression through high quality engagement, assistance, proactive rounding, and customer service recovery. Orients and supports patients/families regarding hospital environment, amenities, and resources. Responsibilities The Guest Service Specialist supports the lost and found process, provides valet vouchers, and ensures a safe and clean environment. Proactively facilitates communication and problem resolution between unit staff, other departments, and the patient/family. This position is responsible for providing guests with patient and UF Health information, wayfinding, securing transportation, and knowledge of local lodging and amenities. Qualifications Minimum Education and Experience Requirements: AA degree preferred or 3-years customer service experience in healthcare or related service industry. Experience must include supervision or leading the work of others. Must demonstrate excellent verbal and communication skills and the ability to use a computer. Must be results oriented, able to teach and train others and possess excellent problem-solving skills. Guest Services Specialist positions at the UF Health Psychiatric Hospital must successfully pass a FBI Level 2 screening. Motor Vehicle Operator Designation: Employees in this position: none provided o Must successfully pass an FBI Level 2 screening for this position Licensure/Certification/Registration: Guest Services Specialist positions at the UF Health Psychiatric Hospital must successfully pass a FBI Level 2 screening.

Responsibilities

Acts as a liaison between patients, families, and staff to ensure high levels of patient satisfaction through engagement and proactive rounding. Responsible for providing hospital information, wayfinding assistance, and resolving service issues.