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Guest Services Supervisor at Accor

Clark Freeport Zone, Pampanga, Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Management, Customer Service, Communication, Problem Solving, Service Standards, Front Office Operations, Guest Experience

Industry

Hospitality

Description

Company Description From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all. Job Description The Guest Services Supervisor oversees daily front-of-house operations to ensure exceptional guest experiences. This role supports the Guest Services/Front Desk team by providing leadership, resolving escalated concerns, maintaining service standards, and ensuring smooth and efficient operations at all guest touchpoints. Qualifications Your experience and skills include; Previous pre-opening and Accor experience is an advantage. Excellent communication and customer service skills Strong proven leadership qualities and management skills Ability to maintain high service levels under pressure. What is in it for you; Employee benefit card offering discounted rates in Accor Hotels worldwide Competitive compensation package Company discounts in room rates and F&B outlets Free meal, free shuttle, free uniform Monthly service charge from the hotel Life and accident insurance and HMO benefit Additional Information What is in it for you; Competitive compensation package Company discounts in room rates and F&B outlets Free meal, free shuttle, free uniform Life and accident insurance and HMO benefit Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Guest Services Supervisor is responsible for overseeing daily front-of-house operations to ensure exceptional guest experiences. This includes providing leadership to the Guest Services/Front Desk team and resolving escalated guest concerns.