Guest Services Supervisor at Accor

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest-Focused Personality, Strong Written Communication, Strong Verbal Communication, Strong Interpersonal Skills, Problem-Solving Skills, Fluency in English, Additional Languages, SOP Design, Team Motivation, Training, Policy Implementation, Front Office Management, Product Knowledge, Internal Team Culture, Responsible Service of Alcohol, First Aid & CPR Certification, Drivers License

Industry

Hospitality

Description

Company Description Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you. Job Description A career that lets your passion shine: Lead the Front Office team to deliver exceptional and genuine hospitality experiences to our guests and colleagues Assist with designing, implementing and maintaining policies and procedures which enhance the guest journey Motivate, train and support the Front Office team Deliver a refined and concise level of communication to the Front Office team to ensure product knowledge and local offerings are well known and shared to our guests Qualifications What you will bring to the role: Minimum 2 years in a hotel Front Office environment Prior experience working with Opera or another property management system A guest-focused personality is essential Strong written and verbal communication Strong interpersonal and problem-solving skills Fluency in English; additional languages are a plus Available to work over a 7 day roster A demonstrated ability to design, develop and implement SOPs and best practice guides which balance guest focus, auditable requirements, efficiency and varied learning styles A professional and well-rounded approach with a focus on interdepartmental relationships and internal team culture Full, unrestricted Australian working rights Responsible Service of Alcohol certification and current First Aid & CPR Full & unrestricted drivers license, able to confidently drive manual vehicles Additional Information Thrive in our Sofitel community, with: Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide Up to 50% discount on meals at Sofitel Adelaide Family & Friends accommodation discounts Learning programs through our Academies Free 24 hour access to our Employee Assistance Program Opportunities to develop your talent and grow within our property and across the world! Ability to make a difference through our corporate social responsibility activities Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent Special notes: Only applicants currently located in Australia with full Australian working rights will be considered.

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Responsibilities

Lead the Front Office team to deliver exceptional hospitality experiences. Assist with designing and implementing policies that enhance the guest journey.