Guest Services Supervisor - AM/PM Flex at TKO EMPLOYMENT SERVICES DELAWARE LLC

Ocean City, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

23.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front Office Management, Staff Training, Reservation Management, Bookkeeping, Conflict Resolution, Multi-tasking, Payment Processing, Guest Relations

Industry

Hospitality

Description

Job DetailsJob Location: Hyatt Place Ocean City Oceanfront - Ocean City, MD 21842Salary Range: $20.00 - $23.00 HourlyOur Hotel Guest Services Supervisor, your primary role is to provide exceptional customer service to hotel guests. You'll assist the Front Office Manager in overseeing daily duties at the front desk, help with training new associates and assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Team Member Benefits: Medical, Dental and Vision Employer Paid Life Insurance Other Supplemental Benefits Employer Matched 401K Hotel Room Discounts across multiple brands Enhanced paid vacation, sick time and holiday pay Essential Job Functions: Greet, register, and assign rooms to guests of the hotel. Verify customers' credit and establish payment method. Make and confirm external reservations for dinner, entertainment, and transportation. Compute bills, collect payments, and make change for guests. Answer hotel phone and handle guest requests and inquiries. Transmit and receive messages, using telephones or PMS system. Deposit guests' valuables in hotel safes or safe-deposit boxes. Perform bookkeeping activities, such as balancing accounts. Serve food and beverages to guests, ensuring a positive dining experience. Act as a private lounge host. Practice safe work habits and use required safety equipment. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Perform other duties as requested by management. Qualifications High School diploma or equivalent preferred. Previous customer service experience required or equivalent training. Dynamic, engaging and passionate personality with the ability to multi-task Work schedule varies and may include working on holidays, and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching. Job descriptions and responsibilities are subject to change depending on business needs.

Responsibilities

Oversee daily front desk operations and assist the Front Office Manager in training associates and managing guest check-ins/outs. Ensure high guest satisfaction by handling inquiries, reservations, and providing lounge and dining services.